Check-in Terms

At Check-in:

Check-in is from 2.00 PM and accommodation charges are payable on arrival. Should your room be ready prior to 2.00 PM, you are most welcome to check in earlier. We reserve the right to request a bond of $200 in addition to the room tariff. The Bond can be via pre-authorising the credit card supplied or via cash or EFTPOS.  The credit card pre-authorisation is generally reversed by your the bank within 5-10 working days (depending on your bank) and the cash/eftpos bond is refundable upon departure; after a room inspection and account clearance. Check-out is at 10.00 AM on the Check-Out date , and all keys must be returned to Reception on departure. Later check-outs can be organised with prior arrangement (may incur a fee).

Late Arrivals:

Please contact Reception if you anticipate arriving later than 10.00 PM (or 9.00 PM on Sundays and Public Holidays) so we can make arrangements for your key collection.

Luggage Storage:

Please enquire at Reception if you would like to store any luggage upon check-out. (limited storage available).

Damages:

  • The Quality Hotel Lighthouse is a non-smoking venue. Evidence of smoking in the rooms (including odour) will result in a cleaning fee of a minimum of $300 charged to the guest account. I addition, if we are unable to re-let the room due to the smell, we reserve the right to charge for lost tariffs until such time as the room is returned to normal.
  • Liability for any loss or damages to rooms (including but not limited to appliances, fixtures and furniture) or equipment used at the hotel is of the person registering for check-in to the room by signing the registration card and providing the security bond. Any charges not settled by the company/booking agent will be the responsibility of the registered guest.  Additional charges incurred will be charged to the guest account and payment will be taken off the security bond if not settled on departure. The loss of a room key results in a charge of $100 and the cost of cleaning of excessively dirty rooms start from $100.
  • There is a strict NO PARTY POLICY in effect at the Quality Hotel Lighthouse, and guests staying with us are required to comply.
  • Excessive noise may result in the guest responsible being asked to leave the premises with no refund of room rates, or Bond refund.  Any tariffs or other charges that we are obliged to compensate guests who were disturbed due to the noise complaints will also be charged to the offending guest's account. 

Lost Property Policy:

The Quality Hotel Lighthouse holds guest’s lost property for 3 months, after which it disposed off as per standard Hotel Practice.
Lost property items can be collected from the hotel by the owner or other authorised person. If collection from the hotel is not an option, we are able to arrange ‘Cash on Delivery’ postage. Alternatively if you require the use of Registered Post or Express Post, we are able to arrange that for you providing credit card details are given to cover costs.

The Quality Hotel Lighthouse accepts no responsibility for any loss, theft or damage of personal property on, or brought into the Hotel.